Відео

Hello Tom, certainly! The G-36 is compatible with rechargeable lithium batteries. We recommend our LIT-22 rechargeable lithium battery pack, available at the following link: www.spypoint.com/en/products/rechargeable-lithium-battery-pack/lit-22

Hello Tom! Yes, the FLEX G-36 can also use a rechargeable lithium battery, all the FLEX series can use the LIT-22. The lithium battery is a great choice since it can handle different temperatures with ease. Here's a link so you can give it a check: www.spypoint.com/en/products/rechargeable-lithium-battery-pack/lit-22

Hi Jonas, thank you for your feedback about the Flex series. We're actively working on adding the "schedule settings" feature, and we'll keep you informed as we make progress. To stay updated on new features and announcements, I encourage you to subscribe to our newsletter on our website. If you have any other questions or need assistance, feel free to reach out.

Hello, Appele Jacks, You can send us a private message if you need assistance. We are all ears.

Hello Sneakyheadedits3232, we understand the importance of capturing high-quality photos and videos, and we're here to assist you in optimizing your device's performance. To enhance the photo quality on your camera, consider the following tips: -Keep the Lens Clean: Ensure the camera lens is free from any dirt or smudges to prevent blurriness in your images. -Adjust Resolution Settings: Navigate to Settings > Image Capture > SD photo resolution to increase the resolution for sharper, more detailed photos. For even higher quality images, explore our HD photo package, at www.spypoint.com/en/spypoint-experience/full-hd-photos. Moreover, to improve detection on your camera, follow these steps: -Adjust Sensitivity Settings: Customize the camera's sensitivity to correspond with the distance of the objects you wish to capture. You can adjust this setting under Settings > Image Capture > Sensitivity. By implementing these tips, you can maximize the capabilities of your SPYPOINT FLEX-G36 camera and achieve superior photo quality and detection range. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Hi, thank you for bringing this to our attention, that's definitely not the experience we want for our customers. We would love to help turn this around for you. Please send us a private message to we can investigate on what the exact could be and we can provide you possible solutions.

@@Spypoint I sent a PM shortly after this message and added my email. Still haven't heard anything. I had to drive the 4 hour trip again last weekend for more troubleshooting and needed a replacement for the replacement camera as the lighting and color was messed up in the pics. The other Flex_s still doesn't charge and the GPS still thinks its in two places. I was told you guys did something to it on Saturday and to give it 24 hours and it should be good. I called in today as I was busy and they want me to drive back again. As I did the warranty proses thinking they would fix the problems I cant return the cameras and a supervisor wont get on the phone. I just want two working cameras with no problems that i paid for. its a joke!

Hi Scorp, Thank you for reaching out and providing us with this detailed information. We understand the frustration you're experiencing and apologize for any inconvenience caused. We're here to help resolve them for you. Our team is currently reviewing your case, and an agent is already assisting you with this matter. In the meantime, we'd like to offer some tips that may help address the false detection issues you're experiencing: Ensure that the camera is installed correctly and that there are no obstructions or damage to the Fresnel lens. Check for any objects or movements, such as branches or grass, that may be triggering false alerts due to heat motion. Consider testing the camera in front of a wall to see if false triggers persist, which may indicate an issue with the installation or firmware. Additionally, we can see that an agent is already taking care of your case. However, if you have any further questions or concerns, please don't hesitate to contact us on Facebook, mentioning your UA-cam name. We're here to assist you every step of the way.

Hello Martin, to disable the transmission of your camera, you will need to go on your app and switch off the cellular option, if you are facing any issues with your camera signal kindly try the following recommendations: Check if the antenna is screwed properly. Turn the camera OFF, move around, and turn it back ON. Avoid valleys and bottoms. Find a sparse area, and avoid areas with dense foliage. Avoid large metal/concrete buildings. Try the long-range cellular antenna (#CA-01) - Long-range cellular antenna, if the issue persists kindly send us a private message on our official page, so we can offer you the assistance needed facebook.com/spypoint.

Hi! We'd like to help you with the camera issue. If the camera has a false trigger issue, it could be because of a bad installation. Sun rays moving on the ground may cause false triggers. When the sun reflects on surfaces or some objects (grass, branches, leaves, windows, cars), it might trigger the camera if it’s in the detection zone because of the heat motion or if there is something on the Fresnel Lens (motion detector). I would suggest trying to change the camera orientation. If issues still persist, please send us a private message so we can investigate further.

Hello. That's all well and good, but - no live view possible. HD videos and photos should definitely be available from the app and free of charge. And not just when you put the card in the PC. That's cumbersome, impractical and medieval. All the others offer free photos and videos and unlimited. 100 free SD photos are used up in 3 days if I only get photos of grass and shadows. Of the 15 photos sent to me in two days, there were no animals in them - just grass and shadows. What a shame about the money I've spent so far. For the camera and the subscription and the HD photos. 😔😔😔

Hi, we'd like to help you with your camera issue. Please send us a private message so we can determine what the exact issue could be and provide you with a possible solution.

Hello Anti, Yes, our cameras come with a pre-activated SIM card that connects to the strongest cellular service available in your area. Additionally, you will receive a free plan that allows you to take up to 100 photos per month. If you require more, you can choose from a variety of transmission plans that we offer on our website: www.spypoint.com/en/spypoint-experience/plans.

Hi JacksonW. Our goal is to ensure that you have a positive experience with our products, and we'd like to address your concerns promptly. Please send us a private message to our official Facebook page with more details about the issue, including photos of the damage or additional information you can provide. Our team will be ready to assist you further and work towards resolving the situation to your satisfaction.

That's great to hear, Robert! If you ever need any advice or assistance, feel free to ask or send us a private message on our official Facebook page. Happy hunting! 🌿🦊🌲

Hello Kyle559! We're here to assist you with any issues you're experiencing with your camera. Please feel free to send us a private message on our official Facebook page with more details about the problem. This will help us provide you with effective assistance and ensure that your cameras function as intended.

Hey Kyle, when creating a new product we take our customers needs and the most requested features to consideration such as an integrated solar panel, battery life, instant mode, and so on...

Hello, Todd We would like to assist you in getting this resolved. Please give us further information about the issue in a private message on our official Facebook page. We are here to assist and make sure your cameras perform as intended.

Hello! If you do not have any referral or promo code, you may just leave it blank to continue the camera activation. I invite you to check out this link for more information about how the referral program works: www.spypoint.com/en/spypoint-experience/referral-program.

Hello Mike! We would like to help you with your camera. To better understand the issue, could you please provide us with more details? Feel free to send us a private message on our official Facebook page with any additional information you can provide about the problem you're facing. We're always here to help and provide support.

Hello Dallas, We will be very glad to assist you, can you kindly send us a private message on our official Facebook page facebook.com/spypoint.

Hi there, please send us a private message with the detailed information you have so we can assist you and provide you with a solution. Thank you.

Hello Andrew, We highly suggest placing a compatible SD card before activating or turning your camera on, however, to answer your question, our cellular cameras will communicate and will send an error message if an SD card isn't detected or compatible. Please let us know if you have any other questions. Thank you!

Hello John, The solar panel is not an autonomous power source for the camera, Its primary function is to preserve the battery life and charge it over time. We would like to address all the issues you're facing, for further assistance feel free to send us a message on our official Facebook page: facebook.com/spypoint.

Hey, It might be there is a signal issue, SD card corruption happens, the photo count has been reached or the battery is not adequate. Please feel free to send us a private message to our Facebook official page facebook.com/spypoint detailing the issues you're experiencing with your cameras. We're here and eager to assist you promptly with any concerns or queries you might have.

Hi Theresa, signing up and using a SPYPOINT account is free. For purchasing plans for your cameras and accessories, only your card information is required. Rest assured that the information will be secured. Can you tell me more where exactly it asked you for the card information so I can check it for you?

Hello Terry, we would like to go into details and assist you with all your issues, can you send us a private message via our official Facebook page: facebook.com/spypoint so that we can have a clearer idea about your problem?

Lmao. Oh dear! 😂

Hello Martin, if you delete the photos via the app, they will still be available via the memory card as long as you don't format the MicroSD card.

Great. Thanks. Another question if I may. My LM2's night pictures are showing vignetting on the right side of the pictures. Is this common for the LM2's?@@Spypoint

Very good question Martin! Do you mean like a strip on the right side of the night photo? If so, you can try to long format the memory card or use a brand new one (make sure that it follows the required specification of between 2-32 GB, class 10), and manually update the firmware. If this photo issue continues, please contact Spypoint customer service via our website chat line: www.spypoint.com/en/chat.

Hello, to answer your question, no, it's not possible because if you purchase a Canadian model, it will only be compatible with Canadian cellular networks such as Bell/Telus, Rogers, etc. and if you purchase a model of the USA it will only be compatible with cellular networks in the USA such as Verizon, ATT, Nationwide, etc.

Thanks so much for replying. I love the quick responses given.

Hi there! Yes, you can. Just make sure you select the Canadian model when checking out the item on the website. If you will be needing further help, please let us know.

Hi there! If you will be buying a pre-owned trail camera, make sure to confirm with the seller that it is no longer register on the owner's account. Otherwise, you may not be able to activate it. Let us know if you have any questions. Have a good day!

@Spypoint thanks!

Hi Dusty. Please send us a private message with your account email address on our Official Facebook page and we will further check your situation. Thank you.

Hi there, It is required for the camera to have a microSD card attached to it (cellular trail cameras). Photos will be stored on the card, and they will be transmitted directly to your mobile application. There is a possibility that the photos taken by the camera will not be transmitted due to a low signal, a low battery status, or that the photo plan is exhausted. That way, you can still check the photos on the microSD card. Some cameras do not transmit photos (non-cellular trail cameras), so the photos will be stored on a microSD card.

Hey Andy, Excessive false triggers can indeed be caused by various factors such as moving vegetation, changes in lighting, or even changing temperature in the area. To address this, you can try adjusting the camera's sensitivity and delay camera settings, and repositioning it to avoid these triggers. For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!